Sales: Frequently Asked Questions

Version 1.2 April 01, 2008



Q1: How can I buy your product(s)?
A:  We support the following payment options:

If you choose the wire transfer, we'll send an invoice with our bank account details and payment instructions. When your payment has been approved, you will receive an email with the product download location, registration number and password. Shipping by the postal mail is not available.
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Q2: What's the differences between Standard License, Unlimited Site License and Full Source Code License? Which License I should order?
A:
GetWord is a royalty-based library, so if you want to redistribute it embedded into your application you have to pay for each redistributed copy. If you order Standard License, you need to order a separate license for your each redistributed copy of your software. If you order Unlimited Site License or Full Source Code License, you can redistribute unlimited numbers of copies of your software without any additional fees. We have additional license agreement for Unlimited Site License and Full Source Code License, please click here to read. Generally, corporation users should order Unlimited Site License or Full Source Code License. For shareware users whose products maybe don't have lots of users, Standard License is more cheap and appropriate.
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Q3: Does your product(s) come with the full source code?
A:
The products with Standard License and Unlimited Site License are shipped without the source code. The products with Full Source Code License are shipped with the complete source code.
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Q4: Do we need to pay any royalty fees for the products developed with your components?
A: 
If you order Unlimited Site License or Full Source Code License, no royalty fees are required. Standard License need to pay royalty fees. This means that each your redistributed copy need a separate license if you order Standard License.
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Q5: There are 8 people in our development team and we're supporting 4 different products. And we will have 12 redistributed copies. How many licenses we need to purchase?
A: 
In this case you need to purchase 12 licenses (1 per redistributed copy). You can also purchase Unlimited Site License or Full Source Code License to redistribute unlimited numbers of copies of your product.
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Q6: Do we need to purchase technical support and maintenance or our subscription already includes free support?
A: 
All our products come with one-year's FREE technical support and all minor updates. Major updates need to pay the difference between the new major version and your current major version.
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If you've another questions, please don't hesitate to ask us:
sales (AT) textcapture.com (please replace (AT) with @) or call +86-10-80906058 (8:30 - 17:30, GMT + 8:00)
 

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